Shipping Policy, Refunds & Returns

  1. When you give Real Kombucha (The Real Brewing Co.) your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering our products.
  2. We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.
  3. We endeavour to ship to you within 3 working days of your order. However, please allow for up to 5 working days for shipment as we use a third party for deliveries and, on occasion, delays happen that are beyond our control. If you have not received your parcel within 5 working days, please contact us via our contacts page.
  4. While you may place an order on a weekend, a bank holiday, Christmas, New Year or any other national holiday, please note that we only ship on working days. Therefore, your order will be shipped on the next working day following your order.
  5. Please note that you cannot change your delivery address once your order is placed without incurring a new delivery charge.
  6. We are unable to ship outside of the UK.
  7. If your order goes missing, or is damaged, between dispatch and delivery, we will notify you and send you a replacement order as soon as we can. For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.
  8. If you have received broken bottles or bottles that do not match your order, a replacement parcel can be arranged via our contacts page. Note that we will ask you for pictorial evidence of the damage, along with your order number. Without these items, we will be unable to process a replacement.
  9. Should you require it, we will refund your purchase within 14 days of you receiving your order. Once you have notified us that you would like a refund, you have 14 days to return the product to us (the product must be returned unopened, containing all the bottles that you initially ordered also unopened). We will then process the refund within 14 days of receipt of the returned product. While it is within your rights not to provide a reason for this, we do require proof of purchase in the form of your order number. You can arrange for a refund via our contacts page.
  10. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.
  11. Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.
  12. Products offered by us are displayed on our website(s) in ‘real time’. This is to say that any product may be withdrawn from offer without notice.

0