Making a complaint

While we endeavour to do everything we can to make your experience with us seamless, we accept that there are occasions when things will go wrong.

If you need to reach us regarding your product, you can contact us via our live chat pop-up, Mon-Fri, 9am-5.30pm. Note, we are not open on national holidays such as bank holidays, Christmas, Boxing Day, New Year’s Day and Easter weekend.

Alternatively, you can email us at